1. General
At Glassfibre & Resin Supplies Ltd, we aim to ensure our customers are satisfied with their purchases. This policy explains your rights and our procedures regarding cancellations, returns, refunds, exchanges and faulty goods.
Nothing in this policy affects your statutory rights under Irish or EU consumer protection legislation, including your rights in relation to faulty, damaged, incorrectly supplied or misdescribed products.
Consumer Purchases (Private Individuals)
2. Change of Mind Returns
If you are purchasing as a consumer, you may cancel your online order within 14 days of receiving your goods without providing a reason.
To exercise your cancellation rights:
- You must notify us in writing within 14 days of receiving the goods.
- Goods must be returned within 14 days of notifying us of your cancellation.
- Returned goods must be unused and in a condition suitable for resale.
- Goods should be returned, where reasonably possible, in their original packaging.
- Customers are responsible for return shipping costs unless otherwise required by law.
We strongly recommend using a tracked and insured delivery service when returning goods.
3. How to Return Goods
Before returning any item, please contact our customer service team to obtain Return Authorisation.
Unauthorised returns may be refused and returned to the sender at the sender’s expense.
Where products are classified as hazardous goods, customers must follow any return instructions provided by Glassfibre & Resin Supplies Ltd. Certain products may only be returned using approved carriers.
4. Non-Returnable Products
The following products are not eligible for return or cancellation unless they are faulty, damaged or supplied incorrectly:
- Cut-to-size materials
- Custom-cut fabrics or reinforcements
- Special-order products
- Non-stock items ordered specifically for a customer
- Custom roofing packages or kits
- Custom manufactured products
- Custom-matched colours
- RAL, BS or specially ordered pigments
- Products expressly identified as non-returnable at the point of sale
- Clearance or end-of-line products marked as non-returnable
5. Resin, Chemical & Hazardous Products
Due to safety, transportation and quality control requirements, the following products are not eligible for return once opened:
- Resins
- Hardeners
- Catalysts
- Pigments
- Gelcoats
- Adhesives
- Coatings
- Solvents
- Cleaning chemicals
- Any product supplied with a tamper-evident seal
Returns will not be accepted where:
- Packaging has been opened;
- Tamper seals have been broken;
- Contents have been used, mixed, decanted or contaminated;
- Product labels have been removed;
- The product can no longer be resold as new.
Certain hazardous products may be subject to transport restrictions and may not be eligible for return once dispatched unless defective.
6. Roofing Systems, Bulk Orders & Project Materials
Customers are responsible for ensuring the suitability and quantity of materials ordered before purchase.
Glassfibre & Resin Supplies Ltd cannot accept returns solely because:
- Excess materials remain after installation;
- More product was ordered than was ultimately required;
- A project specification changes after purchase;
- A contractor, installer or customer changes their requirements.
Roofing systems, trims and associated products supplied correctly in accordance with the customer’s order are not considered faulty due to surplus quantities remaining after project completion.
7. Condition of Returned Items
Any approved returned goods must:
- Be unused;
- Be in a resalable condition;
- Be free from damage;
- Include all supplied components;
- Include original packaging where reasonably possible.
We reserve the right to reduce any refund to reflect any loss in value resulting from handling beyond what would reasonably be necessary to inspect the goods.
Faulty, Damaged or Incorrect Goods
8. Damaged Deliveries
Customers should inspect all goods promptly upon delivery.
If products arrive visibly damaged:
- Photograph both the packaging and products;
- Retain all packaging;
- Notify us as soon as possible.
Prompt notification assists us in investigating claims with carriers and suppliers.
9. Faulty or Incorrectly Supplied Goods
If goods are faulty, damaged, defective, not fit for purpose, or do not match the description or order placed, please contact us as soon as reasonably possible.
Where a claim is validated, Glassfibre & Resin Supplies Ltd may offer an appropriate remedy including:
- Repair;
- Replacement;
- Price reduction; or
- Refund.
Where a return is required due to our error or a confirmed product defect, we will arrange or reimburse reasonable return costs where appropriate.
Refunds
10. Refund Processing
Once returned goods have been received and inspected, we will notify you of the outcome.
Approved refunds will normally be issued using the original payment method used to place the order.
Please allow sufficient time for your bank, card issuer or payment provider to process the refund after it has been issued.
Where a refund of delivery costs is required, reimbursement will be limited to the cost of our standard delivery service or the lowest-cost delivery option available at the time of purchase. Any additional charges paid for premium, express, timed, pallet, hazardous goods or other specialised delivery services are non-refundable except where required by law.
We reserve the right to withhold refunds until returned goods have been received and inspected.
Business & Trade Customers
11. Business Purchases
The cancellation rights available to consumers do not apply to purchases made by:
- Limited companies
- Sole traders
- Partnerships
- Schools
- Religious organisations
- Public bodies
- Charities
- Clubs
- Commercial organisations
Return requests from business customers are considered solely at the discretion of Glassfibre & Resin Supplies Ltd.
Business customers wishing to request a return should notify us within 7 days of delivery.
If a return is approved:
- Goods must be returned within 21 days of delivery;
- Goods must remain unopened and in resalable condition;
- Return transport costs are the responsibility of the customer;
- A restocking or handling charge may apply.
Approval of a return request does not guarantee acceptance of returned goods upon inspection.
12. Restocking Charges
Accepted returns of non-faulty goods may be subject to:
- Restocking charges;
- Administration fees;
- Supplier return charges;
- Collection charges;
- Hazardous goods handling charges.
Any applicable charges will be advised before return approval is granted.
13. Return Shipping Costs
Unless the return arises from our error or a confirmed product defect:
- Customers are responsible for all return shipping costs;
- Customers remain responsible for returned goods until they are safely received by Glassfibre & Resin Supplies Ltd;
- We recommend using tracked and insured delivery services.
Refunds cannot be processed for items that are lost or damaged during return transit.
For hazardous products, specialist courier services may be required and return costs may be significantly higher than standard parcel delivery services.
14. Contact Us
If you have any questions regarding returns, refunds, cancellations or exchanges, please contact:
Glassfibre & Resin Supplies Ltd
📞 +353 (0) 214631711
📧 info@grs.ie
🌐 www.grs.ie